Terms of service

By purchasing from us, you agree to the following terms:

1. Sales Policy

All sales are final. We do not offer refunds, or returns, once an order is placed. Our team is here before you buy to help you choose the right configuration, fabric, and delivery option so you can purchase with confidence.

If you're not fully satisfied when your order arrives, no worries—you can exchange for a different sofa before signing off on delivery/Pickup.

A redelivery fee will apply, equal to your original delivery charge plus 10% of your purchase price. This covers the cost of processing your exchange and getting your new sofa delivered. You can exchange for any sofa of equal or greater value.

Customers are responsible for confirming that purchased furniture will fit through all entryways before delivery.

2. Payment

Payment in full is required before delivery or pickup.

We accept all major credit/debit cards, and Klarna, Afterpay financing.

3. Delivery & Pickup

Deliveries are typically completed within 2 weeks for in-stock items. (preorders excluded)

Customers must be present during the scheduled delivery window; missed appointments will incur a re-delivery fee of $199.

Free in-store pickup is available by appointment and must be completed within 14 days unless otherwise arranged.

4. Warranty

New couches include a one-year warranty covering manufacturing defects in the frame, cushions, springs, and fabric.

Warranty does not cover normal wear and tear, misuse, or accidental damage.

Closeout, liquidated, and used items are sold as is.

How Claims Work:

  • Claims must be submitted with your original invoice or the 10-digit serial number.

  • Couch Guy may repair or replace defective parts at their discretion.

  • Repair Drop-Off: You may be responsible for bringing the affected part/piece to a local repair shop.

  • If original materials are unavailable, substitutions of equal or better quality may be used.

  • Replacement fabrics may vary slightly in color due to dye lot differences.

What’s Not Covered 

  • Normal wear and tear (softening cushions, fading fabric, pilling, minor compression)

  • Stains, spills, burns, pet damage, or heavy soiling

  • Damage from misuse, abuse, or commercial use

  • Issues caused by chemical treatments or improper cleaning

  • Freight, packaging, or shipping costs for warranty service

  • Our warranty applies only to the original purchaser and is non-transferable.

What’s Covered (1 Year) 

  • Frame → free from defective materials

  • Springs → covered against breakage or detachment

  • Cushions → covered against loss of resiliency beyond use (note: normal softening and body impressions are expected)

  • Fabric → protected against defects in material or workmanship (not stains, fading, or heavy soiling)

5. Product Condition

All items are new unless otherwise noted.

Scratch-and-dent or discounted pieces are sold as-is, with no warranty or returns.

6. Liability

Couch Guy is not responsible for damage caused by customer-provided transportation or moving.

We are not liable for delays caused by events beyond our control (weather, supply chain issues, etc.).

7. Communication

By purchasing, you consent to receiving necessary communication about your order via call, text, or email.