Terms of service

By purchasing from us, you agree to the following terms:

1. Sales Policy

All sales are final. We do not offer refunds, or returns, once an order is placed. Our team is here before you buy to help you choose the right configuration, fabric, and delivery option so you can purchase with confidence.

If you're not fully satisfied when your order arrives, no worries—you can exchange for a different sofa before signing off on delivery/Pickup.

A redelivery fee will apply, equal to your original delivery charge plus 10% of your purchase price. This covers the cost of processing your exchange and getting your new sofa delivered. You can exchange for any sofa of equal or greater value.

Customers are responsible for confirming that purchased furniture will fit through all entryways before delivery.

2. Payment

Payment in full is required before delivery or pickup.

We accept all major credit/debit cards, and Klarna, Afterpay financing.

3. Delivery & Pickup

Deliveries are typically completed within 1 week for in-stock items. (preorders excluded)

Customers must be present during the scheduled delivery window; missed appointments will incur a re-delivery fee of $199.

Free in-store pickup is available by appointment and must be completed within 7 days unless otherwise arranged.

4. Warranty

New couches include a one-year warranty covering manufacturing defects in the frame, cushions, springs, and fabric.

Warranty does not cover normal wear and tear, misuse, or accidental damage.

Closeout, liquidated, and used items are sold as is.

How Claims Work:

  • Claims must be submitted with your original invoice or the 10-digit serial number.

  • Couch Guy may repair or replace defective parts at their discretion.

  • Repair Drop-Off: You may be responsible for bringing the affected part/piece to a local repair shop.

  • If original materials are unavailable, substitutions of equal or better quality may be used.

  • Replacement fabrics may vary slightly in color due to dye lot differences.

What’s Not Covered 

  • Normal wear and tear (softening cushions, fading fabric, pilling, minor compression)

  • Stains, spills, burns, pet damage, or heavy soiling

  • Damage from misuse, abuse, or commercial use

  • Issues caused by chemical treatments or improper cleaning

  • Freight, packaging, or shipping costs for warranty service

  • Our warranty applies only to the original purchaser and is non-transferable.

What’s Covered (1 Year) 

  • Frame → free from defective materials

  • Springs → covered against breakage or detachment

  • Cushions → covered against loss of resiliency beyond use (note: normal softening and body impressions are expected)

  • Fabric → protected against defects in material or workmanship (not stains, fading, or heavy soiling)

5. Product Condition

All items are new unless otherwise noted.

Scratch-and-dent or discounted pieces are sold as-is, with no warranty or returns.

6. Liability

Couch Guy is not responsible for damage caused by customer-provided transportation or moving.

We are not liable for delays caused by events beyond our control (weather, supply chain issues, etc.).

7. Communication

By purchasing, you consent to receiving necessary communication about your order via call, text, or email.

Effective Date: July 11, 2026

1. The Guarantee
Couch Guy guarantees full-service, white glove delivery of all in-stock furniture orders within seven (7) calendar days of the original order confirmation date, to delivery addresses within the defined Willamette Valley service area.

2. Remedy
If delivery is not completed within the seven-day window from the original order confirmation date, and the delay is not subject to an exclusion under Section 4, Couch Guy will waive the customer's delivery fee in full. This is the sole and exclusive remedy under this guarantee. No cash value, product discount, or additional compensation applies.

3. Eligibility
This guarantee applies only to orders that meet all of the following:

  • The item(s) ordered are in stock at the time of order confirmation
  • The delivery address is within the defined Willamette Valley service area
  • The order is fulfilled via Couch Guy's full-service, white glove delivery
  • The customer has not modified any element of the original delivery terms, as described in Section 4

4. Voiding Conditions
This guarantee is automatically voided, and the delivery fee will not be waived, if any of the following occur after order confirmation:

  • The customer requests any change to the original delivery date
  • The customer requests any change to the original delivery address
  • The customer requests any change to the original delivery time window
  • The customer is unavailable or unreachable during the scheduled delivery window, resulting in a missed or rescheduled attempt
  • The customer requests a change to the order itself (item swap, added item, configuration change) that affects fulfillment timing
  • Delivery access is obstructed or delayed due to conditions at the delivery location (blocked access, unsafe conditions, insufficient space, elevator/stair restrictions not disclosed at order time, etc.)

Any one of the above conditions voids the guarantee for that order in full, regardless of cause. The seven-day clock is based solely on the original, unmodified order terms.

5. Force Majeure Exclusions
This guarantee does not apply, and the delivery fee will not be waived, when delivery is delayed due to events outside Couch Guy's reasonable control, including but not limited to:

  • Severe weather
  • Road closures
  • Natural disasters
  • Government restrictions or mandates
  • Vehicle accidents or mechanical failure outside routine maintenance
  • Other events generally recognized as acts of God

6. Exclusions by Order Type
This guarantee does not apply to:

  • Pickup orders (no delivery is performed, therefore no delivery guarantee applies)
  • Out-of-stock, backordered, floor model, or pre-order items
  • Custom or special-order items
  • Orders delivered outside the defined Willamette Valley service area

7. Service Area Definition
The Willamette Valley service area is defined as 60 mile radius from 235 Queen Ave Se Albany, OR 97322

8. Sole Remedy Clause
The remedy described in Section 2 is the complete and exclusive remedy available under this guarantee. This guarantee does not create any additional warranty, express or implied, regarding delivery timing beyond what is explicitly stated here.

9. Right to Modify
Couch Guy reserves the right to modify or discontinue this guarantee at any time. Changes will not apply retroactively to orders confirmed before the change takes effect.